Quick answers to common questions.
Find answers to common questions about Morvra PDF, licensing, subscriptions, AI features, downloads, and more.
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Most Frequently Asked
Start with the most common questions people ask about licensing, AI, downloads, OCR, billing, and account access.
Q What is Morvra PDF? Getting Started
Morvra PDF is an AI-powered PDF editor and workspace that helps you read, edit, convert, OCR, summarize, translate, and collaborate on PDFs across your devices.
Q Can I use one license on two computers? License & Activation
License usage depends on your plan and seat limits. Personal plans are typically tied to one active user, while higher tiers may support multiple devices or easier license transfer between machines.
Q Is Morvra PDF available offline? Getting Started
Core PDF editing workflows can run locally after installation. Some connected experiences, such as cloud sync, account verification, and certain AI features, require an internet connection.
Q Does Morvra support OCR? PDF Features
Yes. Morvra supports OCR for scanned PDFs so you can recognize text, search content, and convert image-based documents into editable or selectable text.
Q Can I cancel my subscription anytime? Billing & Payment
Yes. You can manage renewal settings from your account or billing area. Cancellation normally stops future renewals while keeping access active until the end of the current billing period.
Q Is my PDF uploaded to the cloud? Cloud Sync
Not every workflow uploads files automatically. Local editing stays on device unless you choose cloud sync, sharing, or a connected AI feature that explicitly requires secure processing.
Q Which payment methods do you accept? Billing & Payment
Morvra supports common online payment methods such as major credit and debit cards. Availability may vary by region, billing channel, or subscription plan.
Q How do I contact customer support? Troubleshooting
You can reach support through the Help Center or the Contact Support page. For account, billing, or activation issues, submitting a ticket is the fastest way to receive guided help.
Q Is AI included in Morvra? AI Workspace
AI availability depends on the plan and feature package. Some plans include built-in AI tools, while others may use usage-based credits or separate workspace entitlements.
Q Are my documents private when using AI? AI Workspace
Morvra is designed to process documents for the requested feature only. Document privacy, retention, and model access policies depend on the specific AI workflow and account tier.
Q How do I transfer my license to another device? License & Activation
Deactivate the old device if needed, then sign in or activate on the new one. If the seat is already in use, the Help Center has recovery steps for reassignment and activation cleanup.
Q Why is an OCR language missing? Troubleshooting
A missing OCR language usually means the language pack has not been installed yet, the selected recognition set is incomplete, or the current build needs an update.
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